At Peonygear, our commitment is to ensure the timely and accurate delivery of your package as per the specified timeframes. To facilitate this, we kindly request that you verify the precision of your entered address, ensuring it includes all relevant and necessary details. Accurate abbreviations, street numbers, building or apartment numbers, and applicable route information are essential for a seamless delivery process. We cannot assume responsibility for lost, misplaced, or erroneously delivered shipments resulting from inaccurately entered address information during the purchase.
It’s important to note the following details:
A. Transit, Processing & Order Cut-Off Time
We process orders on business days, Monday to Friday, Eastern Standard Time, excluding holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Order cut-off time: 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
Processing time: Your order requires 5-7 business days for processing and preparation for shipping, excluding weekends and holidays.
Anticipated delivery time: Your order is expected to reach you within approximately 7-10 business days (Monday to Friday) from the shipping date. While we collaborate with various shipping partners, USPS typically manages the ultimate delivery.
Total Delivery Time = Processing Time + Shipping Time
Estimated overall delivery time: 12-17 business days (Monday to Friday)
During high-demand periods such as holidays, Christmas, and New Year, shipping times may experience delays, leading to longer-than-usual delivery times.
B. Shipping Costs
We are pleased to offer a flat rate of $5.95 for all orders within the USA.
C. Cancellations
Cancellations are accepted within 24 hours of placing your order if you change your mind. However, once the order is sent to fulfillment centers, cancellations are no longer accepted.
D. Delivery Terms
We utilize Port Express for delivering our products.
E. Change Of Address
Please note that once your order is in transit, we are unable to modify the delivery address. If you require assistance with an address change, please contact us at [email protected] within 24 hours of placing your order.
F. Tracking
Upon shipping, you will receive a tracking number to monitor your order’s delivery status until it reaches your specified location.
G. Parcels Damaged In Transit
If you receive a damaged parcel, please reject it if possible and promptly contact our customer service. If the parcel is delivered in your absence, contact customer service to determine the next steps.
We value your satisfaction and appreciate your understanding during peak holiday periods. If you have any questions or concerns, feel free to reach out to us at [email protected]. Wishing you and your family the best of times.